--- title: Top Reasons LFP Claims Get Rejected (and How to Avoid Them) description: Learn the most common reasons LFP claims are rejected in BC and how to avoid errors when submitting time codes, interaction codes, and locum claims using Aeon and ClinicAid, based on the February 23, 2026 LFP Payment Schedule --- [Skip to content](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#main-content) English Show submenu for translations [Contact us](https://help.aeon.health/kb-tickets/new?hsLang=en) [![aeon-health-logo](https://help.aeon.health/hs-fs/hubfs/aeon-health-logo.png?width=260&height=50&name=aeon-health-logo.png)](https://aeon.health) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.aeon.health/kb-tickets/new) - [Aeon's Status Page](https://status.aeon.health/) [Aeon's Status Page](https://status.aeon.health/) How can we help you? - There are no suggestions because the search field is empty. 1. [Aeon Health Help Center](https://help.aeon.health/?hsLang=en) 2. [Aeon Features](https://help.aeon.health/aeon-features?hsLang=en) 3. [Billing: Longitudinal Family Physician (LFP) BC](https://help.aeon.health/aeon-features?hsLang=en#billing-longitudinal-family-physician-lfp-bc) April 30, 2026 # Top Reasons LFP Claims Get Rejected (and How to Avoid Them) ## Understand the most common reasons LFP claims are rejected in BC and how to avoid errors when submitting time codes, interaction codes, and locum claims ### **Official source** This article is based on the **LFP Payment Schedule dated February 23, 2026**. View the [full schedule here.](https://www2.gov.bc.ca/assets/gov/health/practitioner-pro/medical-services-plan/longitudinal-family-physician/web-lfp_payment_schedule-feb_23_2026.pdf)   --- ### **Disclaimer** This article supports the use of the Aeon EMR. Billing decisions remain the responsibility of the physician. Always consult MSP guidelines and the LFP Payment Schedule for authoritative rules.   --- ### Last reviewed April 30, 2026   --- **In This Article** [Overview](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#overview) [Most Common Reasons LFP Claims Are Rejected](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#mostcommon) [🔹Incorrect Interaction Code (Locum vs Non-Locum)](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#incorrect) [🔹Missing “Referred From” Fields (Locum Claims)](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#missing) [🔹Incorrect Use of the Generic LFP Patient](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#generic) [🔹Incorrect Diagnostic Code (ICD-9)](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#incorrectdiag) [🔹Missing or Incorrect Time Code Fields](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#misstime) 🔹[Billing Time and Interaction Codes Incorrectly](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#billinteraction) 🔹[Missing Facility or Location Information](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#missfacility) [🔹Billing in an Unregistered Setting](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#billunreg) [🔹Insufficient Documentation](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#insufficient) [🔹Unusual Billing Patterns](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#unusual) [How to Avoid Rejections in Aeon](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#avoid) [Bottom Line](https://help.aeon.health/top-reasons-lfp-claims-get-rejected-and-how-to-avoid-them#bottom) --- ### **Overview** Under the LFP Payment Model, physicians submit: - **Time Codes** (daily cumulative time) - **Interaction Codes** (per patient encounter) - **Panel Reporting (PAS)** According to MSP billing rules, claims that are incomplete, incorrectly structured, or unsupported by documentation may be **rejected, refused, or audited**. This article outlines the most common issues and how to avoid them when using Aeon.   --- ### **Most Common Reasons LFP Claims Are Rejected** --- #### **1. Incorrect Interaction Code (Locum vs Non-Locum)** **Issue:** - Using **non-locum codes (e.g., 98031)** instead of **locum codes (e.g., 98061)** - Mixing locum and non-locum codes in the same workflow **Why it matters:** - MSP treats locum claims differently - Incorrect code selection may result in rejection **How to avoid:** - Use **9806x codes for locum interaction claims** - Use **9803x codes for non-locum claims**   --- #### **2. Missing “Referred From” Fields (Locum Claims)** **Issue:** - Missing **Host Physician name or MSP number** **Why it matters:** - Locums bill **on behalf of a host physician** - Claims without this linkage may be rejected **How to avoid in Aeon:** - Open **Advanced** in the Billing Entry - Enter: - **Referred From Practitioner Name** - **Referred From Practitioner MSP Number**   --- #### **3. Incorrect Use of the Generic LFP Patient** **Issue:** - Using a real patient for time codes - Not using the LFP “Time” patient **Why it matters:** - As of Feb 23, 2026, **all time codes must be billed using the generic LFP patient** **How to avoid:** - Use: - **Last Name:** Time - **First Name:** LFP - **PHN:** 9646191917   --- #### **4. Incorrect Diagnostic Code (ICD-9)** **Issue:** - Using **L23 for interaction claims** - Missing ICD-9 codes entirely **Why it matters:** - ICD-9 is required for all claims - L23 is specific to **time codes only** **How to avoid:** - Use: - **L23 for time codes only** - **Patient-specific ICD-9 codes for interaction claims**   --- #### **5. Missing or Incorrect Time Code Fields** **Issue:** - Missing start and end times - Units not matching actual time - Including breaks (e.g., lunch) **Why it matters:** - MSP requires: - Start time - End time - Total units (15-minute increments) **How to avoid:** - Track time accurately - Exclude breaks - Ensure: - 1 unit = 15 minutes   --- #### **6. Billing Time and Interaction Codes Incorrectly** **Issue:** - Double counting the same work - Misunderstanding how the two relate **Why it matters:** - Interaction codes support **validation of time billing** - Incorrect overlap may trigger review **How to avoid:** - Bill: - **Interaction codes per patient** - **Time codes as daily totals** - Do not treat interaction codes as additional time   --- #### **7. Missing Facility or Location Information** **Issue:** - Missing **Facility Number** - Incorrect **Service Location Code** **Why it matters:** - Claims must match the **registered LFP setting** **How to avoid in Aeon:** - Confirm: - **Facility Number** is entered in Settings - **Service Location = L (typically)**   --- #### **8. Billing in an Unregistered Setting** **Issue:** - Billing LFP services in a setting that has not been registered **Why it matters:** - Physicians must register each setting using: - **98002, 98003, 98004, 98006** **How to avoid:** - Confirm all applicable settings are registered before billing   --- #### **9. Insufficient Documentation** **Issue:** - Missing or incomplete chart notes **Why it matters:** - According to MSP: > A service without an adequate medical record is not payable **How to avoid:** - Ensure every claim is supported by: - Chart notes - Clinical context - Appropriate documentation   --- #### **10. Unusual Billing Patterns** **Issue:** - High time billed with very few interactions - Unusual ratios of work **Why it matters:** - May trigger: - Claim review - Audit **How to avoid:** - Maintain reasonable alignment between: - Time billed - Patient encounters - Ensure documentation supports your work   --- ### **How to Avoid Rejections in Aeon** - **Review claims before export** - Use **Draft status** for incomplete entries - Confirm all required fields are completed - Export claims **per practitioner** - Verify claims again in **ClinicAid before submission**   --- ### **Bottom Line** Most LFP claim rejections are caused by: - Missing required fields - Incorrect code selection - Improper structure of time vs interaction billing Following the correct workflow in Aeon and aligning with MSP billing rules will significantly reduce rejected claims. - [Get Started](https://help.aeon.health/get-started?hsLang=en#main-content) - [Quickstart Checklists ( ✅ Start Here! )](https://help.aeon.health/get-started?hsLang=en#quickstart-checklists-start-here) - [Training](https://help.aeon.health/training?hsLang=en#main-content) - [Practitioner Training](https://help.aeon.health/training?hsLang=en#practitioner-training) - [30 Minute Onboarding](https://help.aeon.health/training?hsLang=en#30-minute-onboarding) - [Aeon Features](https://help.aeon.health/aeon-features?hsLang=en#main-content) - [Aeon Basics](https://help.aeon.health/aeon-features?hsLang=en#aeon-basics) - [Allergies](https://help.aeon.health/aeon-features?hsLang=en#allergies) - [Audit Exports](https://help.aeon.health/aeon-features?hsLang=en#audit-exports) - [Billing: General](https://help.aeon.health/aeon-features?hsLang=en#billing-general) - [Billing: Fee-For-Service (FFS) BC](https://help.aeon.health/aeon-features?hsLang=en#billing-fee-for-service-ffs-bc) - [Billing: Longitudinal Family Physician (LFP) BC](https://help.aeon.health/aeon-features?hsLang=en#billing-longitudinal-family-physician-lfp-bc) - [Calendar](https://help.aeon.health/aeon-features?hsLang=en#calendar) - [Charting](https://help.aeon.health/aeon-features?hsLang=en#charting) - [Consults](https://help.aeon.health/aeon-features?hsLang=en#consults) - [Files](https://help.aeon.health/aeon-features?hsLang=en#files) - [Histories](https://help.aeon.health/aeon-features?hsLang=en#histories) - [Immunizations](https://help.aeon.health/aeon-features?hsLang=en#immunizations) - [Inbox](https://help.aeon.health/aeon-features?hsLang=en#inbox) - [Issues](https://help.aeon.health/aeon-features?hsLang=en#issues) - [Measurements](https://help.aeon.health/aeon-features?hsLang=en#measurements) - [Medications & Prescriptions](https://help.aeon.health/aeon-features?hsLang=en#medications-prescriptions) - [Patient Profile](https://help.aeon.health/aeon-features?hsLang=en#patient-profile) - [Requisitions](https://help.aeon.health/aeon-features?hsLang=en#requisitions) - [Resources](https://help.aeon.health/aeon-features?hsLang=en#resources) - [Settings](https://help.aeon.health/aeon-features?hsLang=en#settings) - [Screenings](https://help.aeon.health/aeon-features?hsLang=en#screenings) - [SRFax Integration](https://help.aeon.health/aeon-features?hsLang=en#srfax-integration) - [Tasks](https://help.aeon.health/aeon-features?hsLang=en#tasks) - [Settings](https://help.aeon.health/settings?hsLang=en) [![aeon-health-logo](https://help.aeon.health/hs-fs/hubfs/aeon-health-logo.png?width=259&height=50&name=aeon-health-logo.png "aeon-health-logo")](https://aeon.health) [mailto:email@email.com](mailto:email@email.com) Copyright © 2024, Aeon Health